Our Delivery Promise

Delivery FAQs

  • Order online before 8pm and we aim to deliver your order the next working day.
  • Order online after 8pm and we will dispatch your order the next working day. If you order after 8pm on a Thursday, we will deliver it on Monday.
  • Order over £50 online for FREE delivery. There is a surcharge of £4.16 +VAT (£5 inc. VAT) for orders under £50 +VAT.
What is a Delivery Surcharge?

A delivery surcharge is added to those items that require special delivery; for example, if it requires a large lorry, assistance with lifting or the items are considered hazardous and cannot be sent via our usual carriers. Items over 2.6m are also considered to have a delivery surcharge. The charge is added as a separate line to your invoice.

Where do you ship to?

We deliver to mainland UK. Customers living in some remote rural areas such as the Scottish Highlands and Scotland’s Islands should note some delivery services are often extended by 2 working days. Unfortunately we are unable to deliver to Northern Ireland and the Channel Islands at the moment.

What happens if I am out when you attempt delivery or there is nobody on site?

We offer a convenient door–to–door service. Orders will require a signature, if you are not there the driver will leave a card for you to arrange a more convenient delivery time.

Can I have my order delivered to site?

Yes, of course. Simply select the correct delivery address during the checkout process.

Can I name the day for delivery?

We aim to dispatch all orders the next day if the stock is available. At present you cannot specify the day for delivery.

Can I send a delivery to more than one address?

You can only specify one delivery address per order. If you wish to have products delivered to more than one address, you would need to place separate orders for each address. However, you can split an order by placing an order for some items to be delivered and some items to be collected from branch. You can allocate products to either basket during the checkout process.

Can I pick up my order from my local Newey & Eyre branch?

Yes you can. Just ensure all items you wish to collect are selected in your ‘Click & Collect’ basket before checkout.

Can I return a product to a Newey & Eyre branch?

Yes. You can return any items to your local branch, please bring with you a proof of purchase or your order number.

How do I cancel my order?

If you place an order in error you can request to cancel this order straight away in the ‘My Account’ area of the site. Just click cancel in your order history against the order you wish to cancel. To view your order history, simply log in, then click on the ‘My Account’ tab at the top of any page.

If your order has started to be processed the option to cancel an order in your ‘My Account’ area will disappear, please contact your branch directly regarding any cancellations of orders.

To find your local branch please use our branch locator.

What if my order hasn’t arrived?

If you suspect your order hasn’t arrived, please contact your local branch and have your account number and order number ready.

What if I have received a faulty product?

Unfortunately accidents do happen, and on some occasions products can arrive faulty due to breakages during transit, we would like to replace the part as soon as possible. Please contact your local branch to rectify the issues or email us directly. For more details, see our page about returning goods.

What if only part of my order has arrived?

There can be times when your order may not arrive as one consignment, such as when one or more items are on back order, or your order is too large to be sent in one consignment.